Refund and Cancellation Policy

Effective date: [DD Month YYYY]
Last updated: [DD Month YYYY]

This Policy applies to paid memberships and services purchased from Tamil Nadu Piramalai Kallar Matrimony, operated by [Full legal name], through [Live website URL] and our mobile application.

Please review the plan price, duration, contact limits, and included features before making payment.

1. What Membership Fees Cover

Membership fees cover the facilities expressly described in the purchased plan, such as profile access, contact access, communication features, or assisted services.

Fees do not guarantee responses, compatible matches, engagement, or marriage.

2. When a Refund May Be Available

We will assess requests involving:

• Duplicate payment for the same purchase.

• Payment successfully received by us without activation of the purchased service.

• Incorrect charges or a billing error attributable to us.

• Material failure to provide the purchased service.

• A service materially different from what was advertised or agreed.

• Cancellation of a paid service by us for reasons unrelated to a member’s breach.

• Any other circumstance where applicable law requires a refund or remedy.

Depending on the circumstances and your legal rights, an appropriate remedy may include activation, correction, extension, a proportionate refund, or a full refund.

We will not require you to accept account credit instead of a monetary refund where a monetary refund is legally due.

3. Change of Mind and Matrimonial Outcomes

After a membership has been activated and supplied as described, refunds are generally not available solely because:

• You change your mind.

• Another member does not respond or declines an interest.

• You do not find a suitable match.

• Your marriage is arranged through another source.

• You stop using or voluntarily delete your account.

These conditions do not remove rights relating to misrepresentation, deficient service, unfair terms, or other remedies under applicable law.

If a request concerns an unused and unactivated purchase, contact us promptly before using the service so that we can assess cancellation.

4. Cancellation and Renewal

You may stop using your membership or request cancellation through [Account settings/support route].

Cancelling future renewal does not, by itself, refund the current membership period. Access ordinarily continues until the purchased expiry date unless you request account deletion or access must be restricted for a lawful reason.

Recurring billing, if offered, will require specific authorisation and clear disclosure. The renewal amount, frequency, and cancellation method will be shown before authorisation.

5. Account Suspension

Where an account is restricted because of suspected fraud, impersonation, harassment, or another serious breach, we will review the circumstances and any refund request fairly.

Suspension does not automatically extinguish statutory refund rights. Members may seek review through our Grievance Officer.

6. How to Request a Refund

Email [Refund/support email] with:

• Member or profile ID.

• Registered mobile number or email.

• Payment date and amount.

• Transaction or order reference.

• Reason for the request and relevant supporting details.

Please report payment errors preferably within 7 calendar days of discovering them. This reporting request does not shorten any legal limitation period or remove statutory rights.

Do not send card CVVs, UPI PINs, passwords, or OTPs.

7. Review and Processing

We will acknowledge consumer complaints within 48 hours, or an earlier applicable deadline, and seek to resolve them within one month, subject to any shorter statutory timeline.

We may request information reasonably necessary to verify the transaction and explain our decision.

Once a refund is approved, we will initiate it within 7 working days, ordinarily to the original payment method. Bank or payment-provider credit may take a further 5–10 working days, depending on the provider. We will share the refund reference when available.

If the original payment route cannot accept the refund, we will agree on a secure alternative after reasonable verification.

8. Failed or Pending Payments

If your account is debited but the transaction is marked failed or pending, contact us and your payment provider.

We will check whether funds reached us and help reconcile the payment. Reversal timelines for funds not received by us depend on the bank or payment provider and applicable payment-system rules.

9. Mobile App Store Purchases

Where a purchase is billed by an app store, its refund and subscription-management process may apply.

We will identify the billing provider and assist with service-related issues. App-store procedures do not remove mandatory consumer rights.

Deleting the app or your matrimonial profile may not cancel an app-store subscription; cancel it through the relevant subscription settings.

10. Charges and Taxes

Approved refunds will identify the amount being returned, including applicable tax adjustments.

We will not impose undisclosed cancellation or processing deductions. Any proposed deduction must be disclosed, fair, and permitted by law. No deduction will override a right to a full refund.

11. Consumer Rights and Escalation

Nothing in this Policy limits rights under the Consumer Protection Act, 2019 or other applicable law.

If you disagree with a decision, contact:

Grievance Officer: [Name and designation]
Email: [Email]
Telephone: [Number]
Postal address: [Full address]

You may also approach a competent consumer commission or other legally available grievance forum.