Privacy Policy

Effective date: [DD Month YYYY]
Last updated: [DD Month YYYY]

[Full legal name of business/entity] (“we”, “us”, or “our”) operates Tamil Nadu Piramalai Kallar Matrimony, available at [Live website URL] and through any mobile application operated by us.

This Policy explains what personal information we collect, why we use it, who receives it, and how you can exercise your privacy choices.

Privacy contact: [Email]
Postal address: [Full address]

1. Information We Collect

Depending on the features you use, we collect:

Account information: Name, mobile number, email address, login credentials, and account preferences.

Matrimonial profile information: Date of birth, gender, marital status, location, education, occupation, income details, partner preferences, photographs, and profile descriptions.

Optional personal and family information: Religion, community/sub-community, horoscope or birth details, family information, and other details you choose to provide. Any health or disability information is collected only where specifically offered, necessary, and supported by appropriate consent.

Verification information: Documents or details requested for a clearly stated verification or complaint-handling purpose. We do not require Aadhaar as the only identity option. Any identity-document collection must be lawful and limited to what is necessary.

Transactions: Membership plan, payment amount, transaction reference, payment status, and billing details. Payment credentials are handled by [Payment gateway/provider]. We do not ask you to send card PINs, CVVs, UPI PINs, or banking OTPs to our staff.

Interactions: Interests sent, contact-access activity, messages where an in-platform messaging service is provided, reports, and support correspondence.

Technical information: IP address, browser or app version, device information, access times, security logs, and cookies or similar technologies described below.

Actual service providers and tools: [List hosting, payment, SMS/OTP, email, analytics, crash-reporting, and other relevant providers].

2. Why We Use Information

We use information to:

• Register and administer accounts.

• Create and display matrimonial profiles according to the visibility rules below.

• Suggest profiles using your details and partner preferences.

• Provide membership benefits, communication features, and customer support.

• Process payments and maintain transaction records.

• Investigate impersonation, fraud, abuse, and security incidents.

• Improve service reliability and understand feature usage.

• Meet applicable legal, regulatory, and recordkeeping obligations.

We will explain additional purposes and obtain consent where required before using information for a materially different purpose.

3. Profile Visibility and Contact Sharing

The Platform’s visibility rules are:

• Visitors who are not logged in can see: [Exact fields, or “No member profile details”].

• Registered members can see: [Exact fields].

• Eligible paid members can access: [Contact details and applicable limits].

• Photograph and horoscope visibility: [Actual controls and defaults].

• Search engine visibility: [Whether profiles can be indexed].

• Downloadable biodata: [Availability and fields included].

Please review these rules before publishing your profile.

Identity documents, payment information, passwords, and private support correspondence are not displayed as matrimonial profile content.

Members who can view information may save it outside the Platform. We prohibit unauthorised reuse, but cannot guarantee retrieval of copies already obtained by others.

4. Profiles Created by Family Members

If you create or manage a profile for another adult, you must have that person’s informed permission.

Provide only family information you are authorised to share. Avoid uploading relatives’ identity documents, private contact details, or other unnecessary personal information.

The person whose matrimonial profile is created may contact us directly to request access, correction, restriction, or deletion, subject to reasonable identity verification.

5. Consent and Your Choices

We obtain consent where required for collecting and using personal information.

You may decline optional fields, withdraw optional permissions, and unsubscribe from promotional communications through [Settings/unsubscribe route] or by contacting us.

Withdrawing information necessary to provide a feature may prevent us from providing that feature. We will explain the consequence where relevant.

Operational messages, including security alerts and payment confirmations, are separate from promotional communications.

6. Mobile App Permissions

If you use our mobile app, we will explain permissions when requested.

Depending on the features offered:

• Camera or selected-photo access may be used to upload profile photographs.

• Notifications may be used for interests, messages, account alerts, or promotions according to your choices.

• Location access, if offered, will be used only for the purpose explained at the time.

You can manage permissions through your device settings. We do not access contacts, SMS, call logs, microphone recordings, or background location unless a specific implemented feature is separately disclosed and lawfully authorised.

The permissions and disclosures in the app and app-store listing must match actual app behaviour.

7. Sharing Information

We share information only as needed with:

• Other members, under the visibility rules above.

• Service providers supporting hosting, payments, OTPs, communications, security, analytics, and customer support.

• Professional advisers and authorities where reasonably necessary and legally permitted or required.

• A successor operator in a lawful business transfer, subject to appropriate safeguards and notice.

Service providers must handle information only for authorised purposes and with appropriate protections.

We do not sell members’ personal information. We do not use profile photographs, success stories, or testimonials in public marketing without separate permission.

8. Cookies and Analytics

We use essential cookies or similar technologies for login sessions, security, and requested functions.

Optional analytics/advertising tools: [Name the tools, their purposes, and available consent controls; state “None” if none are used].

Where consent is required for optional technologies, they will operate only after that consent. You may also manage cookies through your browser settings.

9. Storage and Transfers

Our primary hosting location is [Country/region]. Relevant providers may process information in [Countries/regions].

Where information is transferred outside India, we apply safeguards and comply with applicable restrictions. Contact us for information about relevant processing locations.

10. Retention and Account Deletion

We retain personal information only for service purposes or applicable legal requirements.

Our retention periods are:

• Active profile information: [Period or clear retention criterion].

• Deleted-account information in operational systems: [Period].

• Backup copies: [Backup expiry period].

• Identity verification documents: [Period].

• Transaction, security, and complaint records: [Periods and applicable reasons].

To request deletion, use [In-app deletion path] or [Public web deletion-request URL/email]. We may reasonably verify your identity.

Closing an account removes its profile from member discovery under [Actual removal timeframe]. Limited records may remain where necessary for legal obligations, fraud prevention, or disputes. Such records will have restricted access.

Uninstalling the app does not delete your account. Account deletion does not automatically cancel separately managed app-store subscriptions.

11. Security

We apply reasonable technical and organisational safeguards proportionate to the information processed, including access restrictions and measures to protect accounts and stored information.

No system is completely secure. Where a personal-data breach occurs, we will investigate, mitigate, and make notifications required by applicable law.

12. Your Privacy Requests

You may contact us to request access to your information, correction of inaccurate details, account deletion, withdrawal of consent, or resolution of a privacy complaint.

We will address requests under applicable law and explain any lawful limitation. Additional statutory rights will be honoured as the relevant legal provisions take effect.

13. Underage Profiles

The Platform is not intended for children. Female matrimonial members must be at least 18 and male matrimonial members at least 21.

If we learn that an ineligible profile has been created, we will restrict it, investigate, and remove information as appropriate, subject to lawful preservation requirements.

14. Policy Changes

We will publish changes with an updated date and notify you of material changes. Where legally required, we will request fresh consent.

15. Privacy Grievances

Grievance Officer: [Name and designation]
Email: [Email]
Telephone: [Number]
Address: [Full postal address]

We will acknowledge and address privacy complaints within applicable statutory timelines. You may also approach the competent authority or forum available under applicable law.